The electrician's answering service that knows which calls are a safety call.
A burning smell and a tripped breaker are not the same call, and neither should go to voicemail. This picks up, works out which one it is, and routes it accordingly.
The calls
What electricians actually get on the phone.
Electrical splits into two very different books of work — emergency service calls and scheduled project work through builders and general contractors — and they arrive on the same phone line. Missing the first costs a job; missing the second costs a relationship that would have sent work all year.
Evening, any night
Burning smell from an outlet, breaker will not reset.
A genuine safety call with fire risk. It needs immediate triage and clear advice to kill the circuit — and it needs to reach a human fast.
After a storm
Half the house has no power, utility says the problem is on the customer side.
Storm work arrives all at once. Whoever answers during the surge books a week of work; whoever does not gets the leftovers.
Weekday, business hours
General contractor needing a rough-in scheduled for a build.
Trade-to-trade referral work — steady, schedulable and far more valuable over a year than any single service call.
Weekend
Homeowner pricing a panel upgrade for an EV charger.
A high-ticket planned job with a long consideration window. The shop that answers on a Saturday is the shop that gets to quote it.
What happens
Answered, graded, booked.
Every call is picked up on the first ring, qualified against what electrical work actually involves, and either booked onto the calendar or flagged for you with everything captured.
01
It answers
First ring, any hour, with your services, your service area and your hours behind it.
02
It grades the job
What is happening, how urgent it is, and where. An emergency arrives flagged as one.
03
It books or escalates
Bookable work goes on the calendar. Everything else is captured and summarised, never a voicemail to replay.
Electrical answering service questions
Will it give safety advice on a dangerous call?
- It gives the one instruction that is always right — stop using the circuit and shut it off at the panel if it is safe to reach — and escalates immediately. It does not attempt diagnosis or talk anyone through electrical work.
Can it separate builder work from homeowner calls?
- Yes. It captures the company, the site and the stage of the build for trade calls, and books those differently from a residential service call. Repeat trade callers are flagged as accounts, not leads.
Does it handle permit and inspection questions?
- It captures the question and the jurisdiction and routes it to you. Permit requirements are local and change, so it does not guess at them on the phone.
Next
Hear it take one of your calls.
A demo is a real call. Ring the number, act like one of your customers, and see what lands in the portal thirty seconds later.